Checking the status of a return is easy, simply View Your Order Status
. When your return has
been received, it'll be listed on your order status as returned-along with the date we received and processed it.
*For International Returns a confirmation email will be sent to the email address on file notifying when your return was received.
If you're a registered user, or gave your email address to us over the phone, a Return Received email will be sent directly to your email address when your return is received and processed. Please note, a "delivered" scan at our warehouse does not indicate complete processing of your return. Please allow approximately 7 business days from delivery to completely process through our system and generate your return credit.
Can I Track My Returned Item?
Absolutely - provided you returned an item with our convenient Customer Return Label. Utilizing the tracking number associated with your label, please login to FedEx.com
to see if the package has been received by us. After we receive your package, check your order status
to see if we have processed your return. Once we have, the status of your item will change to Returned. Return processing typically takes up to two weeks from the time you mail the return. Please allow sufficient time for returned item(s) to be received and processed.
* For International Returns please contact the carrier used to return your merchandise. Some carriers may provide order tracking information. You will also receive email notifications once we receive your return.