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Ordering Information

Placing an Order Online

Ordering is quick, easy and secure. Our online ordering system provides you with all the necessary links, prompts and messages to ensure order accuracy and to help you have an enjoyable shopping experience. Simply click one of our merchandise department links to view and select from our latest offerings (e.g., tops, bottoms, dresses, etc.).

Use our convenient dropdown menus to select size and color. Then click the "Add to Shopping Bag" button to flag the merchandise for your purchase. You'll be notified immediately if the flagged item is no longer available or temporarily backordered. You may select additional merchandise by moving backward and forward through the windows to select again from our merchandise departments. You may view the contents of your shopping bag anytime, by selecting the View Shopping Bag link at the top right of every page, to see a list of the merchandise you've selected, whether each item's in stock or on backorder, as well as your current total.

After viewing your shopping bag, you may continue shopping by using the "continue shopping" button or you may proceed to purchase the items in your shopping bag by using the checkout button. To check out, if you haven't yet registered with us, you must first do so by providing your first and last name, your billing and shipping addresses, your email address (which we use to send information to you regarding your order), and a personally created password. If you've already registered, your account profile information will be displayed and you'll have the option of modifying your billing and/or shipping addresses.

We accept the following credit cards for online purchases: The FULLBEAUTY Brands' Credit Cards including Jessica London®, fullbeauty®, Woman Within®, KingSize®, Roaman's®, BrylaneHome®, and the OneStopPlus® VISA® Card. We also accept VISA®, MasterCard®, Discover/Novus®, the American Express® card, and the Chadwick's® and metrostyle® cards of the Boston Apparel Group. Please note that we don't accept cash, personal checks or money orders for online purchases. We also don't ship orders C.O.D.

At the end of your checkout process, our system provides you with an online message notifying you that your order's being processed. You may print this message for your records. Subsequently, you'll receive an official order confirmation via the email address in your account profile.

*For International orders some items are not eligible for international shipping and may indicate that in the description, and other items may be limited due to size or weight. Place desired items in your Shopping Bag and proceed to checkout. You will be notified at checkout if some items must be removed due to weight, size (too large to ship in one package) or import/export laws and regulations. You must remove those items from your Shopping Bag and proceed to check out. International Orders: method of payment will vary depending on country. Accepted method of payments will display on the Order Review and Payment Page.

Express Checkout

Ordering online has never been easier! Use our Express Checkout option when you're ready to finish your order and check out in a flash.

If you have any of the FULLBEAUTY Brands' Credit Cards including Jessica London®, fullbeauty®, Woman Within®, KingSize®, Roaman's®, BrylaneHome®, and the OneStopPlus® VISA® Card you can use this quick and easy way to complete your order.

From your shopping bag, simply click on the "Express Checkout" option. The number of pages you have to go through to place an order is significantly reduced.

We'll use the Billing Information, Shipping Information and Shipping method which you have registered with us.

The only page you will see when checking out using Express Checkout will be the Order Review & payment page which displays the items you wish to purchase.

Need to make a change? No problem, simply update any details you wish to change by selecting "Your Account" located on the top of any of our pages.

*Applies to US customers only

Don't have an FULLBEAUTY Brands' Credit Card? No problem! You can apply for a Jessica London® credit card, by clicking on the link below.

You may Apply Online for a Jessica London® Credit Card

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Placing an Order by Phone, Fax or Mail

By Phone: call us toll-free at (800) 781-9172 -- 24 hours a day, 7 days a week.

By Fax: you can fax your order to us toll-free at (800) 978-8798. To expedite your call, please be sure to write down the blue and yellow box numbers from your order form on the back page of your catalog, your item number, color, size and desired quantity prior to calling.

By Mail: if you wish to pay by check or money order, you must mail your order to us. Mail order forms are provided inside most Jessica London® catalogs. Order a Catalog. Please mail your order and payment to:

Jessica London®
P.O. Box 12903
El Paso, TX 79913

*International orders can only be placed online

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Placing an Order with a Check or Money Order

Please note that we don't accept cash, personal checks or money orders for online purchases. We also don't ship orders C.O.D. To place an order with your personal check or money order, please mail your payment along with your order to:

Jessica London®
P.O. Box 12903
El Paso, TX 79913


*International orders can only be placed online

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Placing an Order with a Merchandise Credit

If you'd like to place an order using a Merchandise Credit, simply enter the number of your Merchandise Credit in the coupon box at checkout. If the amount on the Merchandise credit doesn't cover your purchase(s), you'll be asked to provide an additional method of payment.

*Merchandise credits are not accepted on International orders.

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Searching & Browsing

The Product Search box enables you to lookup an item using a word description. Ex: red blouse. You will then be shown the selections for that item as well as other colors and styles available. You can also browse through the site by clicking on the categories in the left navigation.

If you don't see what you're looking for, please Contact Us.

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Finding Items from the Catalog Online

Find something in our catalog you want to purchase? Type the item number from the catalog into the "Catalog Quick Order" field located in the left navigation bar and click "Go".

If you don't see what you're looking for, please Contact Us.

*We are unable to ship catalogs internationally.

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Purchasing Jessica London® Gift Cards and E-Gift Cards

Jessica London® Gift Cards can be purchased online or over the phone and E-Gift Cards can be purchased online and can be used for all Jessica London® purchases. Available in increments from $10 to $200, Jessica London® gift cards make the perfect gift that always fit! To purchase now, please go to the Gift Cards page. A shipping fee of $1.95 applies to each Gift Card purchased, but is not applicable to E-Gift Cards. Please note that the shipping fee is taxable in IN, NY and TX. Following standard processing time, Gift Cards are sent by First Class Mail and will arrive within 6-10 business days; E-Gift Cards are delivered electronically to the email address chosen and the purchaser will receive an email confirming the E-Gift Card has been sent. Following standard processing time, E-Gift Cards are sent 2-3 business days from the date of purchase.

*Not available for International orders

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Gift Card, E-Gift Card, and Paper Gift Certificate Terms & Conditions

*Gift Cards, E-Gift Cards and Paper Gift Certificates do not apply to international orders.

Gift Cards and E-Gift Cards
For plastic cards, please scratch off the silver strip to reveal the card's PIN number. For E-Gift Cards, the email will contain both the card number and the PIN number. You will be required to provide the card number and the PIN number with each use. Purchase amount will be deducted from the card balance until the value is fully used. Gift Cards and E-Gift Cards may only be used to purchase merchandise from Jessica London®. Gift Cards and E-Gift Cards cannot be used to purchase other Gift Cards or E-Gift Cards. Please safeguard your card and keep your original receipt. Except in certain circumstances or as required by law, the value of a Gift Card and E-Gift Card, including any remaining balance, cannot be redeemed for cash or check, cannot be applied as payment to any account, and will not be replaced if lost, stolen, destroyed or used without permission. Your card number and PIN number are required for all inquiries. Use of the card constitutes acceptance of these terms and conditions. Issued by FULLBEAUTY Brands Gift Cards, Inc.

Purchasing Jessica London® Gift Cards and E-Gift Cards
Jessica London® Gift Cards can be purchased online or over the phone and E-Gift Cards can be purchased online and can be used for all Jessica London® purchases.Available in increments from $10 to $200, Jessica London® gift cards make the perfect gift that always fit! To purchase now, please go to the Gift Cards page. A shipping fee of $1.95 applies to each Gift Card purchased, but is not applicable to E-Gift Cards. Please note that the shipping fee is taxable in IN, NY and TX. Following standard processing time, Gift Cards are sent by First Class Mail and will arrive within 6-10 business days; E-Gift Cards are delivered electronically to the email address chosen and the purchaser will receive an email confirming the E-Gift Card has been sent. Following standard processing time, E-Gift Cards are sent as outlined below:

When ordered by 3:00 PM Eastern, Sunday through Thursday, E-Gift Cards should arrive within 24 hours.
When ordered by 3:00 PM Eastern on Friday, E-Gift Cards should arrive within 72 hours.
When ordered by 3:00 PM Eastern on Saturday, E-Gift Cards should arrive within 48 hours.

Redeeming Gift Cards, E-Gift Cards, and Gift Certificates Online

Gift Cards and E-Gift Cards: To redeem Gift Cards and E-Gift Cards online, simply enter the card number and PIN number in the Gift Card box at checkout. If the order amount exceeds the card amount, a credit card or other acceptable payment method will be required to cover the remaining balance.

Paper Gift Certificates: To redeem paper Gift Certificates online, simply enter the certificate number in the Gift Card box at checkout. If the order amount exceeds the paper gift certificate balance, a credit card or other acceptable payment method will be required to cover the remaining balance.

Please note: Gift Cards, E-Gift Cards, and paper Gift Certificates cannot be applied to orders shipping to multiple locations.

Checking the Balance of your Gift Card and E-Gift Cards Please click here to check the balance of your Gift Card and E-Gift Cards or call (800) 784-1667.

Coupons and Discounts coupons and discounts, including defer payment, are not applicable towards the purchase of Gift Cards and E-Gift Cards. If your order contains both gift cards and merchandise, applicable coupons and discounts will only apply to your merchandise total, minus any gift cards.

Are Gift Cards and E-Gift Cards Transferable? Yes. You may give your Gift Card or E-Gift Card to someone else.

Lost or Stolen Gift Cards and E-Gift Cards Except in certain circumstances and you have proof of purchase and the card number, is not responsible for lost or stolen gift cards. Keep your original receipt and safeguard your card.

Are Gift Cards and E-Gift Cards Taxed? Taxes will not be applied to the face value of your gift card purchase; however, the $1.95 shipping fee on plastic Gift Cards is taxable in IN, NY and TX.

Can I Reload my Gift Card or E-Gift Card? We cannot reload gift cards at this time, but you can always purchase a new card.

Do Gift Cards and E-Gift Cards have an Expiration Date? No. Gift cards do not have an expiration date.

Can I pay my Jessica London® credit card balance with my Gift Card and/or E-Gift Card? No. The value of a Gift Card cannot be applied as payment to any account.

What Happens if I'm Returning Merchandise Purchased with a Gift Card? If you return merchandise purchased with a Gift Card, you will be issued a return merchandise credit certificate for the value of your credit.

Should I Dispose of my Gift Card once I've Spent Its Entire Value? Yes. Once you have exhausted the balance of your gift card, you may dispose of the card. It is not reloadable.

Paper Gift Certificates and E-Gift Certificates (Issued Prior to 10/27/08) Paper Gift Certificates and E-Gift Certificates are for one-time use only and can't be redeemed for cash or used as payment on a credit card account. Notification will be sent via email to the E-Gift Certificate purchaser. To redeem your paper or E-gift certificate, you must enter the certificate number in the gift card box at checkout. If the order amount exceeds the certificate amount, a credit card or other acceptable payment method will be required to cover the remaining balance. If the order amount is less than the amount of the certificate, the customer will be issued a check for the remaining balance within 30 days.

*Gift Cards, E-Gift Cards and Paper Gift Certificates do not apply to international orders.

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Sending a Gift

For your convenience, we can include a gift invoice (which doesn't reveal the cost of the gift item) and/or personalized message and ship the gift directly to the recipient of your gift. You can take advantage of any of our gift services during the checkout process. (Gift invoices and gift messaging are complimentary services.)


*Not available for International orders.

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Returning a Gift

Follow the same instructions for returning any item stated above.

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Charges for Exchanges & Returns

Exchanges
Credit card exchange orders can be processed quicker by phone by calling us toll-free at (800) 781-9172. For an exchange order, we'll issue a credit to the credit card on the original order. You may see a debit and credit for the original transactions or the two transactions may offset one another. The original credit card will be charged for the exchanged item. If you want to exchange an item and not phone it in, or if it's a cash order you're returning, please complete the order blank on the back of your invoice.

Returns
For return credits for items purchased within 90 days of receipt, please allow 3-4 weeks for your refund or charge card credit, we'll issue a credit to your original method of payment less shipping & handling charges. For credit card orders, please allow 1-2 billing statements for your credit to appear. If the item(s) returned were returned after 90 days of the date you received them, we'll issue a merchandise credit, less shipping & handling charges.

To check on the status of your exchange or return, please check your Order Status.

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Accessing Size Charts & Measuring Tips

To help you find the absolute best fit possible, we've provided Size Charts & Measuring Tips to assist you when making your selections.

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The Price in My Shopping Bag Isn't the Lower Price

Check the offer carefully; sometimes only specific colors or sizes are offered at the reduced prices. If the item's offered at the reduced price, you can complete the checkout process and then Contact Us -- we'll be happy to issue a credit for the reduced price or send an explanation to you.

We don't ship international orders, we only ship to US possessions APO and FPO's.

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Privacy & Security

Read our corporate Privacy Policy to understand how we protect your privacy and your security when ordering online.

Jessica London® is a highly ethical company and requires the highest standard of conduct from our employees and business partners. As members of the Direct Marketing Association (DMA), the largest association of consumers and businesses interested in direct marketing, we adhere to the Guidelines for Ethical Business Practice, Shopping and Consumer Rights, and the DMA's Privacy Promise.

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Contact us

If you don't see the answer you're looking for, please contact us

Email

Phone

Call us toll free 1-800-781-9172

Write

Jessica London®
P.O. Box 12901
El Paso, TX 79913

size chart - womanwithin